Refund policy
Thank you for your interest in SendABow! Please review our return & refund policy before ordering. By completing your purchase, you acknowledge and agree to these terms.
Lost Packages
If your package appears lost or does not arrive within the estimated transit window, please contact us so we can launch an investigation with the carrier. If confirmed lost in transit before delivery, you may select one of the following resolutions:
- Full refund to your original payment method
- A free replacement shipped to you
Important:
- Once marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please check with your local carrier or neighbours first.
- We are not responsible for delays or loss caused by incorrect or incomplete shipping addresses.
Damaged, Defective or Incorrect Items
Please inspect your package immediately upon delivery. Contact us within 48 hours of delivery with clear photos for verification if you receive damaged, defective or wrong items. Once verified, you may choose:
- Full refund to your original payment method
- Free replacement; no need to return the original item
Please note:
- All SendABow items are handmade. Minor variations in colour, size or shape are normal and do not count as defects.
- We cannot approve refunds or replacements for damage occurring after delivery.
14-Day Voluntary Return (Change of Mind)
Aside from lost, damaged or incorrect orders, we accept voluntary return requests within 14 days after delivery. To qualify for return:
- Item is unused, unworn, in original condition
- Original tags and packaging are intact
- Proof of purchase / order number is provided
Returns that fail these requirements will be rejected. You are responsible for all international return shipping costs. Returns must be sent back to our return address in China. The original shipping fee is non-refundable.
Return Process
- Submit your request via support@sendabow.com with your order number and product name.
- We will review your request and send you the return address and shipping instructions. Please note that unauthorized returns sent without prior approval will be refused.
- Send the item to our designated return address and share the tracking number with us. We recommend using a trackable shipping method to prevent the product from getting lost.
- We will inspect the goods once received. If approved, we will process your refund to your original payment method and notify you by email. Please allow 5–10 business days for the refund to show up in your account, subject to your bank’s processing timeline.
Non-Refundable Scenarios
- Buyer claims non-delivery after carrier shows delivered, without valid supporting evidence
- Delivery failure caused by an invalid address or unreachable recipient
- Refusal of intact packages without valid reason
- Voluntary cancellation while the parcel is already in transit
- The returned items show stains, damage, or signs of use, and does not match its original condition
Item Exchanges
We do not offer direct exchanges. To exchange an item, please submit a return following the policy above and place a new order for your desired item.
Support
If you have any questions about returns or refunds, email us at support@sendabow.com. We will do our best to provide the necessary assistance and support.