Shipping policy

Thank you for your interest in SendABow! Please review our shipping policy before ordering. By completing your purchase, you acknowledge and agree to these terms.

Shipping Locations

We currently ship to the United States, Canada and Australia. We plan to add more shipping destinations over time — stay tuned!

Shipping Exclusions

  • We cannot ship to P.O. Box addresses. A valid physical street address is required for delivery.
  • We do not deliver to any dependent territories worldwide.
  • For the United States: eligible service areas exclude Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and all APO/FPO military addresses.
  • For Australia: certain remote areas may incur extra shipping fees or be subject to delivery restrictions. We will contact you prior to shipment if your address falls into this category.

Shipping Costs

We apply a flat shipping rate across all supported countries (all amounts in USD).
  • Flat shipping fee: $8.99 USD
  • Free shipping on orders over $49 USD

Delivery Timeline

Total delivery time = Order processing time + Transit time

Order Processing Time

All orders are processed and shipped within 3 business days after payment confirmation (weekends and public holidays excluded).
Orders placed on weekends or holidays will be dispatched on the next business day.

Estimated Transit Time

Transit times vary by destination. Estimated times are listed below:
  • United States: 6–12 business days
  • Canada: 7–9 business days
  • Australia: 7–12 business days
Delivery estimates will also be shown at checkout once you enter your full shipping address.

We ship directly from China via standard air freight by default.

Delivery delays may occur due to peak seasons, holidays, severe weather, natural disasters, customs inspections or other force majeure events. We cannot guarantee firm delivery dates under such circumstances, so please plan accordingly when placing your order.

Customs & Import Fees

All shipments are sent on a DDP (Delivered Duty Paid) basis through our authorized logistics partner. Import duties, customs taxes and clearance fees are covered by us. You will not be charged any extra fees upon receipt.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.

For logistical reasons, a single order may be split into multiple parcels, each with its own separate tracking number.

Order Modifications & Cancellations

If you need to change or cancel your order, please contact us via email as soon as possible. We will do our best to accommodate your request, but we also reserve the right to decline requests once the order has been shipped or is already packed and ready for shipment.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the estimated delivery time, please contact us and we’ll be happy to assist in resolving the issue with the carrier.
Important: 
  • Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend checking with your local carrier or neighbors first.
  • Please double-check your shipping address before checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Support

If you have any questions regarding shipping, feel free to reach out to us at support@sendabow.com. We will do our best to provide the necessary assistance and support.

Thank you for shopping with SendABow :)